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Frequently Asked Questions
1. Q: What is your minimum order quantity?
A: Our flexible MOQ starts from 3,000 units.
2. Q: Can I start with a small order and scale up later?
A: Yes, our flexible MOQ and scalable production model are designed to support brands as they grow, from initial launch to full-scale expansion.
3. Q: What is your regular lead time?
A: Production usually takes 8–12 weeks.
4. Q: Do you provide product samples?
A: Yes, samples are available for approval before mass production begins.
5. Q: Can you develop custom formulations?
A: Yes, our R&D team can create or adapt formulations based on your requirements.
6. Q: Can you produce products with specific certifications (e.g., vegan, cruelty-free, halal)?
A: Yes, we can develop and certify products according to various standards, including vegan, cruelty-free, halal, and organic certifications.
7. Q: Do you provide product stability and safety testing?
A: Yes, we conduct comprehensive stability, microbiological, and safety tests to ensure product compliance and shelf-life reliability.
8. Q: Can you help with regulatory compliance for the EU, UK, or USA?
A: Yes. We offer complete compliance support including CPSR, PIF, FDA registration, and other market-specific requirements.
9. Q: What sustainable packaging materials do you offer?
A: We provide PCR (post-consumer recycled) plastic, aluminum, and glass packaging options.
10. Q: How do you handle product recalls or quality issues?
A: We have a strict quality assurance process and a clear protocol for handling any rare quality issues, including traceability and responsive customer support.